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How 13x555 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through JazzCash, Easypaisa, and Raast, and keep your sessions secure.

Account data kept secureJazzCash, Easypaisa, Raast payment records protectedYour right to access or delete dataNo third-party sale of personal information
13x555 How 13x555 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to request deletion, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or via the in-app help section on mobile. We aim to respond to all privacy-related requests within a reasonable period and will confirm receipt when your message arrives.

Team online

Live Chat

Start a chat session from inside your account. Our team handles data access and correction requests through the same channel you use for account support.

Email Support

Send your privacy request by email with your registered account details. We confirm receipt and work through the request in the order it is received.

In-App Help

Open the help section from your mobile account screen, select Privacy and Data, and submit your request directly from the form provided there.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Account security and data integrity sit at the core of how we operate. Every section below reflects a real process we follow — not a general statement. Your data is handled the same way whether you fund your account via JazzCash, Easypaisa, or Raast.

Encrypted Storage

All account and payment data is stored with encryption at rest. Your JazzCash and Easypaisa transaction records are never held in plain text on our servers.

Cookie Use Disclosed

We use session cookies to keep you logged in and analytics cookies to understand how the platform is navigated. You can manage cookie preferences from your account settings.

Retention and Deletion

We keep transaction data only as long as required in regions where the service is available. When that period ends, or on your verified request, records are deleted from active systems.

Access and Correction Rights

You can request a copy of the data we hold on your account at any time. Corrections to inaccurate details — including linked payment method names — are processed through our support team.

Frequently Asked Questions About Your Privacy

These are the data and privacy questions we hear most often. If your question is not covered here, reach out through the support channels listed above and we will respond directly.

We collect your name, contact details, and payment method information — including JazzCash or Easypaisa account identifiers. We only collect what is needed to verify your account and process transactions.

Payment data is shared only with the payment processor needed to complete your transaction. We do not sell or pass your Raast, JazzCash, or Easypaisa details to advertising or data-broker third parties.

Contact our support team via live chat or email, confirm your account identity, and we will provide a summary of the data we hold. The process is straightforward and handled by our support staff directly.

Yes. Submit a deletion request through live chat or email. We will remove your data from active systems where no legal or regulatory retention obligation applies in your eligible region.

We use session cookies for login continuity and analytics cookies to improve platform navigation. You can adjust non-essential cookie preferences in your account settings at any time.

Retention periods depend on the requirements that apply in the regions where our service is available under local law. We do not keep records longer than necessary and delete them once that period expires.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.